Last updated: January 2026

This Refund and Returns Policy applies to all purchases made through El Tiquetero via our website or any other digital sales channel. By placing an order with us, you agree to the terms outlined below.

1. General Principles

We aim to provide a fair, transparent, and globally‑friendly refund policy.
We follow widely recognised international distance‑selling norms and treat all customers with fairness and respect.

2. 14‑Day Cooling‑Off Period

Because we sell goods and services remotely, customers have the right to cancel certain types of purchases within 14 days of the order date or delivery date, depending on the product or service.

2.1 What the cooling‑off period covers

The cooling‑off period applies to:

  • Physical goods
  • Non‑activated services
  • Pre‑event bookings where no digital access has yet been delivered

2.2 Cooling‑off period exclusions

The 14‑day cooling‑off period does not apply to:

  • Event tickets after confirmation and delivery
  • Digital downloads once the download or access link has been provided
  • Services already begun with your agreement
  • Bespoke or customised items

These exclusions align with standard global and European distance‑selling principles regarding digital content and dated event services.

2.3 How to cancel within the cooling‑off period

To exercise your cooling‑off right, you must notify us within 14 days of:

  • Receiving the goods (for physical products), or
  • Completing the purchase (for services or ticket bookings not yet delivered)

We will confirm receipt of your request and advise on next steps.

3. Tickets, Digital Access and Event Bookings

Tickets and dated event bookings are generally non‑refundable, except where:

  • The event is cancelled
  • The event is rescheduled and you cannot attend
  • Access is not delivered due to our error

If one of these applies, we will offer:

  • A full refund, or
  • A transfer to an alternative event (if available)

The 14‑day cooling‑off period does not apply to dated event tickets once issued.

4. Digital Products

Refunds for digital products are not available once:

  • You have received access
  • You have downloaded the content
  • The service has begun with your permission

Refunds may be considered if:

  • The product was not delivered
  • It is proven defective
  • Technical issues, caused by us, prevent access

5. Physical Goods

If you sell merchandise or other physical items:

5.1 Returns window

You may request a return within:

  • 14 days under the cooling‑off period, or
  • 14 days from delivery if the item is faulty, damaged, or incorrect

5.2 Return conditions

Returned items must be:

  • Unused
  • In original packaging
  • In resellable condition

5.3 Return shipping

Unless faulty or incorrect, the customer covers return postage costs.

6. Faulty, Damaged or Incorrect Items

If you receive a faulty or incorrect product, contact us within 7 days of delivery.
We will arrange a replacement, refund, or alternative option at no cost to you.

7. Refund Processing Times

Once approved, refunds are processed within:

  • 3–7 business days (most providers)
  • Up to 14 days for international transactions

Your bank may take additional time to release the funds.

8. Non‑Refundable Items

  • Gift cards
  • Partially used subscriptions
  • Discounted or promotional items (unless faulty)
  • “No‑show” event attendance
  • Digital products once delivered
  • Dated event tickets after issuance

9. Fraud and Abuse Prevention

We may decline or block refunds in cases of:

  • Chargeback abuse
  • Repeated refund claims
  • Suspicious or fraudulent activity

10. Contact Us

For cancellations, returns, or refund enquiries:

El Tiquetero
Email: info@eltiquetero.com
Website: eltiquetero.com

We aim to respond within 48 hours.