Refund and returns policy

When you can get your money back for a ticket, who decides, and how to ask.

Last updated 8 October 2026

Who this policy covers

This policy applies to tickets bought on eltiquetero.com. El Tiquetero is run by Kirkpatrick Consult Limited (“we”, “us”). We sell the tickets and take the payment; the event itself is run by its organiser, who is responsible for it.

Free tickets cost nothing, so there’s nothing to refund. If you can’t use one, please let the organiser know so someone else can have your place.

No cooling-off period for event tickets

The 14-day right to cancel online purchases doesn’t apply to tickets for leisure events on a set date. So once your ticket is confirmed, you can’t cancel it just because your plans have changed. You can still ask the organiser (see section 5).

This exception comes from the EU Consumer Rights Directive (2011/83/EU, article 16(l)) and, in Spain, article 103(l) of the General Law for the Defence of Consumers and Users (Real Decreto Legislativo 1/2007).

If an event is cancelled

You’ll get a full refund of everything you paid: the ticket price and the booking fee. We’ll email you at the address you used to buy, so you don’t need to ask.

If an event is postponed or changes

If an event moves to a new date or venue, or changes significantly (for example, the main act no longer appears), your ticket stays valid for the new arrangements. If you can’t make it, or no longer want to go, you can ask for a full refund instead, booking fee included. The organiser may also offer a place at another event; it’s your choice.

Please ask before the new event date.

Other refund requests

If the event goes ahead as planned, refunds are up to its organiser. Contact us with your order details and we’ll pass your request on. If the organiser agrees, we refund the ticket price; the booking fee isn’t refunded in this case, because your booking was made as agreed.

Tickets aren’t refunded if you don’t attend, arrive after entry closes, or are refused entry for breaking the venue’s or organiser’s rules.

If something goes wrong with your ticket

Your tickets are emailed to you straight after you pay, each with its own QR code, and you can also find them in My Account. If yours doesn’t arrive (check your spam folder first) or won’t scan because of a fault on our side, contact us and we’ll fix it. If we can’t, we’ll refund you in full.

How refunds are paid

Refunds go back to the payment method you used, through PayPal. Once a refund is approved, we send it within 14 days. Your bank or PayPal may take a few more days to show it.

When we may refuse a refund

We may refuse a refund for a ticket that has already been used to enter the event, that was resold for profit, or where a request looks fraudulent.

Contact us

Email info@eltiquetero.com or call +34 711 088 128, with your name, the event and your order number. You’ll hear from a real person, usually within 48 hours.

Nothing in this policy affects your legal rights as a consumer.