Terms of submission

The rules for anything you put on El Tiquetero: event listings from organisers, and reviews, photos and comments from everyone else.

In effect from 21 January 2026. Last updated 8 October 2026.

These Terms of submission (“Terms”) apply to El Tiquetero (the “Service”), which is run by Kirkpatrick Consult Limited, a company registered in England and Wales (company no. 06285045) at 28 New Barns Road, Ely, Cambridgeshire, CB7 4PN (“we”, “us”, “our”). By submitting an event, listing information or any other content to the Service, you agree to these Terms, our Refund and returns policy and our Privacy policy.

Contents

1. Who these Terms apply to
2. Your account and eligibility
3. What you can submit
4. Prohibited submissions
5. Intellectual property and licences
6. Event listing standards
7. Reviews and community standards
8. Payments, fees and taxes
9. Cancellations, postponements and refunds
10. Checks, moderation and removal
11. Data protection
12. Your promises as an organiser
13. Our role
14. Liability
15. Indemnity
16. Copyright and other rights complaints
17. Communications and notices
18. Suspension and closing accounts
19. Changes to these Terms
20. Governing law
21. General

Who these Terms apply to

• Organisers: people or organisations who create event listings, set prices, upload images or sell tickets through the Service.
• Users: anyone who submits reviews, ratings, photos, questions, comments or other content, where these features are available.

If you act for a company or other organisation, you confirm that you’re authorised to accept these Terms on its behalf.

Your account and eligibility

• You must be at least 18 and able to enter into a binding contract.
• You’re responsible for keeping your account secure and for everything done with it.
• Before or after we approve a listing, we may ask for proof of identity or of your business, venue permits or event insurance.

What you can submit

Organisers can submit event details (title, description, date and time, venue, seating or standing information, age restrictions), ticket types and prices, refund and cancellation terms, images, category and tags, accessibility and safety information, entry conditions, and any licence or accreditation details.

Users can submit, where these features are available, reviews and ratings, photos and videos taken at events they attended, questions and answers, and comments.

Everything you submit must be accurate, complete, lawful and not misleading. If something changes, such as the line-up, start time or venue, you must update your listing promptly and tell ticket holders.

Prohibited submissions

You must not submit anything that:

• is illegal, defamatory, obscene, hateful, harassing, threatening or discriminatory;
• infringes anyone else’s rights, including copyright, trade marks, privacy, publicity, database rights or moral rights;
• contains other people’s personal data without a lawful basis;
• includes unauthorised advertising, affiliate links, malware or spam, or is used for scraping;
• misrepresents who you are or who you work with, for example by pretending to be an artist, venue or brand;
• encourages unsafe or unlawful activity, such as exceeding a venue’s capacity or running an unlicensed event;
• helps anyone resell tickets for profit (touting) or get around purchase limits.

We may remove or refuse any submission at our discretion, including to comply with the law or to protect users.

Intellectual property and licences

• You keep ownership of what you submit.
• You give us a worldwide, non-exclusive, transferable, sublicensable, royalty-free licence to host, store, reproduce, adapt (for example, to fit our layouts), display and share your submission on the Service and in our marketing, including emails, social media and adverts, to run, promote and improve the Service and your event.
• You confirm that you have every right, permission and release needed, including from people and places shown in your images, and that your use and ours under this licence don’t infringe anyone else’s rights.
• Don’t upload watermarked or rights-restricted content unless you own the rights or have written permission.

Event listing standards (organisers)

• Prices: show the full price clearly, including any charges and taxes (such as IVA or VAT) you add, before checkout. Don’t add surprise charges later.
• Availability: list only tickets that really exist, and don’t sell more than the venue can hold.
• Age restrictions: state any minimum age, ID requirements and other conditions (for example, under-16s must come with an adult).
• Accessibility: give clear information, such as step-free access, viewing areas and carer tickets.
• Safety and compliance: you’re responsible for licences, venue safety, insurance, safeguarding, and following the law and advertising rules.
• Changes: update your listing promptly after any significant change (date, time, venue or line-up) and tell ticket holders.
• Events we may decline: we may refuse events that are unlawful, unsafe or against our policies.

Reviews and community standards (users)

Where reviews, ratings, questions or comments are available:

• Reviews must be truthful, about the event experience, and respectful.
• Say if you have a connection with the organiser.
• We may moderate, filter or remove reviews that break these Terms or the law.
• Organisers must not post fake reviews, or offer rewards for reviews in ways that break consumer law or our policies.

Payments, fees and taxes (organisers)

• Buyers pay for tickets through the Service. A booking fee is added at checkout, paid by the buyer and kept by us.
• We pay you your ticket money as agreed when you sign up.
• You’re responsible for any IVA, VAT or other tax due on your ticket sales, and for giving us correct tax information.
• We may hold back payments where the law requires it, or in the case of disputes, chargebacks, suspected fraud or a breach of these Terms.
• Chargebacks: if a buyer reverses a payment through their bank or PayPal, we may deduct the amount (and any processing fee) from what we owe you, or invoice you for it. Please send us evidence promptly when we ask.

Cancellations, postponements and refunds (organisers)

• Buyers’ refunds follow our Refund and returns policy. Your listing’s refund terms must be consistent with it and with consumer law.
• Cancellation: if you cancel an event, buyers must get a full refund.
• Postponement or significant change: buyers must be able to keep their ticket for the new arrangements or get a full refund.
• You authorise us to refund buyers on your behalf where our Refund and returns policy, the law, payment provider rules or our risk policies require it.
• You remain responsible for your event and for any refunds due.

Checks, moderation and removal

• We may review a listing, adjust its formatting, ask for evidence (such as a venue agreement or artist confirmation) or ask for changes, before or after it’s published.
• We may unpublish or restrict any submission that seems inaccurate, infringing, unsafe or misleading, or that breaks these Terms or the law.
• We act on valid legal notices and may act on credible reports of infringement.

Data protection

• Organisers must handle attendees’ personal data lawfully, fairly and transparently, and use it only for the purpose it was collected for, such as issuing tickets, managing entry and keeping people safe.
• Don’t export or use attendee data for unrelated marketing unless you have a lawful basis and, where required, consent.
• Keep the data secure, and respond to people’s data protection requests where they apply to you.
• How we handle personal data is explained in our Privacy policy.
• If we share attendee data with you, further data protection terms may apply.

Your promises as an organiser

You promise that:

• your submissions are accurate and lawful, and don’t infringe anyone else’s rights;
• you have all the licences, permissions, insurance and safety measures your events and venues need;
• you’ll correct mistakes promptly and help resolve customer issues, chargebacks and questions from regulators.

Our role

Unless we say otherwise, we provide the platform for listing events and selling tickets. We aren’t the event organiser and aren’t responsible for an event’s delivery, safety, quality or legal compliance.

Liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.
• As far as the law allows, we aren’t liable for: (a) losses caused by inaccurate submissions; (b) indirect, special or consequential losses; (c) loss of profits, revenue or goodwill; (d) events cancelled, postponed or changed by organisers; (e) disputes between users; or (f) outages or delays.

Indemnity (organisers)

You agree to compensate us, our affiliated companies and our staff for any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from: (a) your submissions or events; (b) your breach of these Terms; (c) infringement of anyone else’s rights; (d) failing to give refunds the law requires; or (e) regulatory fines caused by your actions.

Copyright and other rights complaints

If you think something on the Service infringes your rights, email info@eltiquetero.com with:

• a description of the work or right concerned;
• the web address of the content;
• your contact details;
• a statement that you believe in good faith the content infringes your rights, and that you’re authorised to act;
• any supporting evidence.

We may remove or hide the content while we look into it.

Communications and notices

We may contact you by the email address and phone number on your account. Send legal notices to info@eltiquetero.com; they count as received once we acknowledge them.

Suspension and closing accounts

We may suspend or remove a submission or account if we reasonably believe you’ve broken these Terms or pose a risk (for example, of fraud or to safety), or if the law, a regulator or payment provider rules require it. You can close your account at any time, but obligations that already exist, such as refunds, continue.

Changes to these Terms

We may update these Terms from time to time and will tell you about significant changes on the Service or by email. If you keep submitting content after the changes take effect, you accept the updated Terms.

Governing law

These Terms, and any non-contractual obligations arising from them, are governed by the law of England and Wales, and its courts have exclusive jurisdiction. If you’re a consumer living in the UK or the EU, you keep the protection of the mandatory consumer laws where you live.

General

• If any part of these Terms is invalid or can’t be enforced, the rest still applies.
• You may not transfer these Terms to anyone else without our written consent. We may transfer them to an affiliated company or to a buyer of our business.
• Headings are for convenience only and don’t affect the meaning.
• These Terms sit alongside our Refund and returns policy and Privacy policy.